The ROI on Social Media

“This is like déjà vu all over again,” to quote Yogi Berra. Little did I know, Yogi was referring to attempts to measure the Return on Investment (ROI) of using social media. Just like the early days of the web, “The Business” wants the ROI,...

ZDNet Discovers Text Analytics?

I am fan of some of the information and insight I get from ZDNet. A November 24th, 2008 commentary suggested that leveraging search engine words to develop a text analytics practice would be helpful in determining “Questions and queries, such as ‘How did the...

Yahoo! Delivers Analytics Solution

I was cautious when I read a Web Analytics Association member prediction that web analytics companies, as we know them today will cease to exist. Another potentially free solution may have pushed us one more notch in that direction. Yahoo has announced on their blog...