A Year Without Blogging: What Happened
It's been about a year since my last blog. I feel I owe you an explanation, especially since I suggest that many of you blog. First, I do write. This year, as Research Director for IDC, much of the analysis I write now sits where corporate subscribers can get to it....
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The Fourth Transformation (Book): A Career Annuity
Ten years ago, this book would have been in the science fiction section. In ten years from now, The Fourth Transformation may be in the history section. This is not about things that may happen, but rather changes that have started years ago, and are about to change...
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Have A “Buy” Button? Do you Have a “Resolve” Button?
It seems obvious: if you have a “buy” button on your web or social sites, why don’t you have a “resolve” button? The answer is also painfully obvious. The question was posed by Scott Carr, CEO of Modria who joined Bryan Kramer on a recent #H2HChat (Human to Human...
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Talking Cups: Your New Best Friend?
The best part of waking up is having a coffee buddy to share the first cup of the day with. We are not far from being able to have a customized buddy right on your coffee cup. The technology and likely the information about you needed to personalize your new buddy is...
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Social Media is a Team Sport
“The internet is a place”, Jeff Jarvis said some time ago. The web has become a place where people learn, act, react, transact and affect transitions in real time, and often as a group. Social media tools make that collaboration possible. If you are just listening...
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Customer (in)Experience, Inigo Montoya and Maya Angelou
The words "customer experience" are working their way across board rooms, but to quote the great Inigo Montoya, “You keep using that word. I do not think it means what you think it means.” Montoya, although fictional and meme-worthy, is right: You keep using that...
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