Innovation in Any Economy

Many companies tout it, people want to work where it’s happening, and, in a recession, big companies pull back on it. The “IT” is Innovation, and many executives today take the approach that “I don’t know what it innovation is, but I know it when I see it.” Innovation...

“Contentment” in a Recession

A riddle: I help people make buying decisions; when I’m good I keep them engaged on your web site; when they like me they come back often and when they don’t they keep away from you for years. Everyone believes that they do a great job with me and in bad...

Emergencies and Social Media

“This is only a test. For the next 60 seconds this station will conduct a test of the Emergency Broadcast System. This is only a test.” Until the early 1990s, you heard this test weekly from every broadcaster in the United States. It was followed by a...