by Wayne Kurtzman | Jul 7, 2016 | collaboration, Customer Experience
The words “customer experience” are working their way across board rooms, but to quote the great Inigo Montoya, “You keep using that word. I do not think it means what you think it means.” Montoya, although fictional and meme-worthy, is right: You keep...
by Wayne Kurtzman | Sep 3, 2015 | collaboration, economy
I spend much of my day hearing voices in my social media monitoring center, making them actionable using advanced analytics and integrating the learnings into business processes that make an impact – and yet I know this is the beginning of the impact that the...
by Wayne Kurtzman | Aug 7, 2015 | collaboration, economy, Feature, featured
Sometimes, the signs of change are both subtle and obvious at the same time. Clearly, change came for everyone and especially business with the Internet. Social media created connected consumers that are literally changing how business needs to be done. There are a...
